Expert Services

Expert Services for the Sparx Systems Architecture Platform

Deployment, premium support, consulting, and training delivered by Sparx Systems platform experts.

Why teams choose us

The platform is powerful. Making it work across your org is the hard part.

Deploy & Configure

Set up EA, Pro Cloud Server, and Prolaborate for real-world usage patterns.

Stabilize & Evolve

Keep the platform stable through upgrades and change.

Structure & Govern

Shape repository structures and standards teams can follow.

Train & Enable

Build practical skills so usage is consistent across roles.

Our Approach

How we help your team succeed

A practical, outcome-led approach that helps you move from setup to measurable usage.

Platform-first delivery

We set up the environment for real usage patterns (repositories, access, stakeholder review) and document it so your team can run it.

Problem-solving support

We triage issues quickly, isolate root causes, and guide upgrades and fixes with a focus on stability.

Repository and standards expertise

We help you structure packages, permissions, conventions, and governance so the repository stays usable as it grows.

Hands-on enablement

We train by roles and by use case, so teams can apply the platform to real work, not just follow slides.

Services

Sparx Systems Indonesia Expert Services

Our Expert Services are designed to support every stage of your Sparx Systems Architecture Platform journey, right from deployment and operations to consulting and training.

Deployment Support Services

Expert guidance for seamless on-premises and private cloud deployments, from design to integration and setup of the Sparx Systems Architecture Platform.

What’s Included

Installation and configuration support for Enterprise Architect, Pro Cloud Server, and Prolaborate (as applicable).

Floating License Server / Keystore setup for user access management and shared license allocation.

Integration enablement for Pro Cloud Server and Prolaborate (e.g., Jira and Confluence), including Single Sign-On (SSO).

Best-practice guidance for monitoring and auditing, SSL/HTTPS configuration, firewall/port planning, load balancing or reverse-proxy patterns (where applicable), and baseline performance considerations.

Premium Platform Support Services

Priority support with expert email and on-call assistance for technical queries, troubleshooting, and maintenance to ensure smooth operations.

What’s Included

Tier 1: Functional Assistance — Help with tailored profile configurations, MDG Technologies, model management, and day-to-day usage queries.

Tier 2: Technical Assistance — Troubleshooting plus support for report templates, Prolaborate dashboards/charts, and platform configuration issues.

Email triage for quick resolution, with on-call troubleshooting when hands-on diagnosis is needed.

On-demand sessions to boost capability, with guidance on standardization, governance, and practical process automation where applicable.

Expert Consulting Services

Optimize your architecture with expert consulting to integrate standards, structure repositories, and align your architecture with business goals.

What’s Included

Stakeholder workshops to define goals, requirements, and priority use cases.

Purpose-built metamodel and EA configuration (toolboxes, connectors, validation).

Baseline model creation by harvesting data from Excel, Visio, and Word.

Governance and publishing setup: access control, change management, dashboards, templates.

Training Services

Tailored training to empower your team, enhancing productivity and applying Sparx platform skills to deliver value across projects and business processes.

What’s Included

On-site (Indonesia) or remote delivery in your preferred format.

Customized training modules based on your roles, use cases, and tool setup.

Sessions scheduled for Indonesian working hours, with flexible pacing when needed.

Delivered by a Sparx-certified expert with 10+ years in architecture modeling, using hands-on labs and real-world examples.

Get in touch with our experts

Whether you need deployment help, ongoing support, strategic consulting, or hands-on training — we’re ready to help.